Warranty Policy

Warranty and Service Policy

This Warranty and Service Policy applies to products purchased from www.amaryllisindia.com, operated by Amaryllis Appliances (India) Pvt. Ltd.

Warranty Period

Products are covered by a one to two-year limited warranty from the invoice date unless a different warranty period is stated on the product page, invoice, packaging, warranty card or product manual.

Product-specific warranty terms will prevail where they differ from this general Policy.

Warranty Coverage

The warranty covers verified manufacturing or technical defects arising during normal and intended use.

Depending on the product and verified defect, the available resolution may include:

• Repair;
• Repair or replacement of the affected component;
• Replacement where repair is not feasible; or
• Another remedy required under applicable Indian law.

Proof of Purchase

A valid invoice or acceptable proof of purchase is required for warranty service.

Customers should retain the invoice and warranty documentation for the warranty period.

Technical Inspection

Warranty claims may require inspection by an authorised technician or service representative.

The inspection may cover:

• Product condition;
• Installation;
• Electrical supply;
• Usage conditions;
• Serial number; and
• Reported technical issue.

Warranty service may be denied where the reported defect cannot be verified.

Installation Requirements

Where professional or authorised installation is specified, customers must follow the instructions stated on the product page, product manual or warranty card.

Damage caused by improper or unauthorised installation may not be covered.

Warranty Exclusions

The warranty does not cover damage caused by:

• Misuse, negligence or abnormal use;
• Improper installation or maintenance;
• Electrical surge or voltage fluctuation;
• Unsuitable power supply;
• Physical impact or accidental damage;
• Water, moisture or environmental exposure not permitted for the product;
• Unauthorised opening, modification or repair;
• Normal wear and tear;
• Commercial or industrial use of a product not designed for such use;
• Relocation after installation;
• Failure to follow the product manual;
• External wiring, switches or electrical infrastructure; or
• Removal, alteration or damage of the serial-number label.

Warranty Resolution

Where a covered defect is confirmed, we will generally attempt repair first.

Replacement may be considered where repair is not feasible. Replacement is subject to product and component availability.

Any replacement product or component may continue under the remaining period of the original warranty unless otherwise required by law or stated in writing.

Onsite Service

Onsite service availability depends on:

• Product category;
• Delivery location;
• Technician availability; and
• Nature of the reported issue.

Charges may apply to non-warranty visits, installation issues or excluded damage. Any applicable charge should be communicated before service.

Service Request

For warranty or service assistance:

• Toll-free: 1800 309 7611
• Email: admin@amaryllisindia.com

Support hours: Monday to Friday, 10:00 AM to 6:00 PM IST, excluding applicable holidays.