Privacy Policy

Privacy Policy

Amaryllis Appliances (India) Pvt. Ltd. operates www.amaryllisindia.com and its related content, products, tools and services.

The website and online store are developed and managed using WordPress.

This Privacy Policy explains how we collect, use, process and disclose personal information in connection with the website, orders, delivery, warranty service and customer support.

Information We Collect

Depending on the customer’s interaction with the website, we may collect:

• Name, email address and phone number
• Billing, shipping and service addresses
• Account and login information
• Order, invoice and transaction information
• Payment confirmation and selected payment method
• Products viewed, purchased, returned or cancelled
• Customer-support and warranty communications
• Device, browser, network and IP-address information
• Website usage and interaction information
• Cookie and similar-technology information
• Information voluntarily submitted through enquiries, forms, reviews or feedback

Payment-card or banking information may be processed directly by authorised payment providers. We do not intentionally store complete card details.

Sources of Information

Information may be collected:

• Directly from customers
• Automatically through the website
• Through cookies and similar technologies
• From the website’s WordPress-based systems and authorised integrations
• From payment, delivery and service providers
• From business partners where permitted under applicable Indian law

How We Use Information

We may use personal information to:

• Process payments and fulfil orders
• Arrange delivery
• Process cancellations, returns and refunds
• Provide warranty and service assistance
• Create and manage customer accounts
• Respond to enquiries and complaints
• Send order and service updates
• Prevent fraud and secure the website
• Improve products, services and website performance
• Send marketing communications where permitted
• Maintain business, tax and accounting records
• Comply with applicable Indian law
• Establish, exercise or defend legal claims

Disclosure of Information

We may disclose information to:

• Website hosting, maintenance and authorised technology-service providers
• Payment processors
• Courier and logistics providers
• Installation and service partners
• IT and cloud-service providers
• Analytics and customer-support providers
• Marketing providers, subject to applicable choices
• Professional advisers
• Government or law-enforcement authorities where legally required
• A successor entity in a lawful merger, restructuring or business transfer

Service providers receive information only as reasonably required to perform their services.

Website Platform

The website is developed and managed using WordPress.

Information submitted through website forms, customer accounts, checkout, enquiries or other website features may be processed through our WordPress-based systems, hosting infrastructure and authorised integrations as required to provide these services.

Cookies

We and our service providers may use cookies to:

• Operate the website
• Maintain shopping carts and accounts
• Remember preferences
• Analyse website usage
• Improve security
• Measure performance
• Support advertising or marketing where permitted

Customers can manage cookies through browser settings and available website controls. Disabling certain cookies may affect functionality.

Marketing Communications

Customers may unsubscribe from promotional emails through the unsubscribe link in the message.

A customer may also contact us to withdraw from eligible marketing communications.

Transactional messages relating to orders, accounts or service requests may still be sent.

Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information.

No electronic-storage or internet-transmission method is completely secure.

Retention

We retain personal information only for as long as reasonably required for:

• Order fulfilment
• Warranty and service
• Tax, accounting and legal obligations
• Fraud prevention
• Dispute resolution
• Enforcement of our agreements

Customer Rights

Subject to applicable Indian law, customers may request:

• Information about their personal data
• Correction, completion or updating of inaccurate information
• Deletion where legally available
• Withdrawal of consent where processing is based on consent
• Review of a privacy grievance

We may verify identity before processing a request.

Children

The online store is not intended for independent use by persons under 18 years of age.

Purchases by minors should be made through a parent or lawful guardian.

Third-party Links

The website may contain third-party links. We do not control third-party privacy or security practices. Customers should review the relevant third-party policies before providing information.

Policy Updates

We may update this Policy to reflect changes in services, practices or applicable Indian law.

The revised Policy will be posted with an updated effective date.

Privacy Contact

• Email: admin@amaryllisindia.com
• Toll-free: 1800 309 7611