Return & Cancellation

Return and Refund Policy

This Return and Refund Policy applies to products purchased from www.amaryllisindia.com, operated by Amaryllis Appliances (India) Pvt. Ltd.

Return Eligibility

Returns are accepted mainly where:

• The product was damaged during delivery.
• An incorrect product was delivered.
• The product is materially different from its website description.
• The product has a verified technical or manufacturing defect.
• A product, component or accessory is missing from the package.

We do not accept returns merely because a customer changes their mind, no longer requires the product, or is dissatisfied with the appearance or sound of a defect-free product.

Nothing in this Policy limits rights available under applicable Indian consumer-protection law.

Reporting Transit Damage, Missing Items or Wrong Products

Transit damage, missing items, missing accessories or incorrect products must be reported within 48 hours of delivery.

Contact:

• Email: admin@amaryllisindia.com
• Toll-free: 1800 309 7611

The request should include:

• Order number and invoice;
• Clear product images;
• Images of the damaged or affected area;
• Product serial number, where available;
• Images of the outer and inner packaging;
• Details of the missing or incorrect item; and
• An unboxing video, where available or requested.

Late reporting may affect our ability to verify transit damage, shortage or incorrect delivery.

Technical Defects

A product reported as technically defective may require inspection by an authorised technician or service representative.

After verification, the available resolution will generally follow this order:

1. Repair of the product or affected component;
2. Replacement if repair is not reasonably feasible; or
3. Refund if neither repair nor replacement is reasonably feasible.

A claim may be rejected if the reported defect cannot be verified or resulted from misuse, improper installation, electrical surge, physical damage, unauthorised repair or another warranty exclusion.

Return Conditions

Where applicable, the returned product must include:

• Original packaging;
• Product labels and serial-number markings;
• All supplied accessories and components;
• Manuals and warranty documents; and
• Invoice or proof of purchase.

Products that are used, altered, tampered with, improperly installed, physically damaged by the customer or returned incomplete are not eligible unless the issue existed at delivery or is covered under warranty.

Non-returnable Products

The following are not eligible for a general return unless defective, damaged or incorrectly supplied:

• Installed or used products;
• Products damaged after delivery;
• Products with missing serial-number labels;
• Custom-made or special-order products;
• Clearance or final-sale products, where clearly disclosed;
• Products returned without original accessories or components; and
• Gift cards, if offered.

Return Authorisation

Customers must obtain return approval before sending any product.

Products sent without prior authorisation may not be accepted.

After approval, we may arrange reverse pickup or provide instructions for returning the product to:

Return Shipping Cost

Where the return results from verified transit damage, technical defect, missing item or incorrect supply, the approved return cost will be borne by us.

Unauthorised courier or handling expenses will not be reimbursed unless agreed in writing.

Missing Products or Accessories

Missing-product or accessory claims may require investigation with the warehouse and delivery partner. This investigation may take approximately 7–10 working days.

The customer will be informed of the available resolution after verification.

Replacement

Replacement is subject to:

• Verification of the claim;
• Inspection or return of the affected product, where required; and
• Availability of replacement stock.

If an approved replacement is unavailable, we may offer an alternative product with the customer’s consent or issue an applicable refund.

We do not provide general exchanges for model, colour or preference changes.

Refunds

After receiving and inspecting an approved return, we will notify the customer whether the refund has been approved.

Approved refunds will generally be processed within 7–10 business days.

• Prepaid-order refunds will be issued to the original payment method.
• Cash on Delivery refunds, where applicable, may require verified bank details.
• Banks and payment providers may require additional time to post the refund.
• Refunds for discounted orders will be based on the amount actually paid.

For assistance, contact admin@amaryllisindia.com.

Customer Cancellation

An order may be cancelled before it has been dispatched or picked up by the logistics partner.

Once an order has been dispatched, it cannot normally be cancelled. The customer may follow the applicable delivery-refusal, return or replacement process.

Cancellation requests may be submitted through the customer account, where available, or by contacting:

• Email: admin@amaryllisindia.com
• Toll-free: 1800 309 7611

Cancellation Charges

No cancellation charge will apply where an eligible order is cancelled before dispatch.

Cancellation Refund

For an approved prepaid-order cancellation, the amount paid will generally be refunded to the original payment method within 7–10 business days.

The bank or payment provider may require additional time to post the refund.

Doorstep Refusal

A customer may refuse delivery where:

• The package appears materially damaged;
• The wrong product has been sent; or
• Delivery is attempted after an approved cancellation.

For other doorstep refusals, a prepaid refund will be processed after the shipment returns to and is verified at the origin facility.

Applicable shipping costs may be deducted where the refusal resulted from an incorrect address, repeated customer unavailability or an avoidable refusal, provided such deduction is lawful and was disclosed.

Cancellation by Us

We may cancel an order because of:

• Product unavailability;
• Pricing or listing error;
• Failed payment verification;
• Suspected fraudulent activity;
• Delivery-serviceability restrictions;
• Incorrect customer information; or
• Other circumstances preventing fulfilment.

If we cancel a paid order, the applicable amount will be refunded to the original payment method.

Out-of-Stock Orders

If a product becomes unavailable after the order is placed, we will endeavour to contact the customer within two business days.

The customer may be offered:

• A revised delivery timeline;
• An alternative product with consent; or
• Cancellation and an applicable refund.