Terms & Conditions

Terms of Service

This website is operated by Amaryllis Appliances (India) Pvt. Ltd. The terms “we”, “us” and “our” refer to Amaryllis Appliances (India) Pvt. Ltd. The website and online store are developed and managed using WordPress.

By accessing the website or purchasing a product, the customer agrees to these Terms and the policies referenced in them.

Eligibility

Customers must be at least 18 years old or legally capable of entering into a binding contract under Indian law.

Where a minor uses the website through a parent or guardian, that parent or guardian is responsible for such use.

Accounts

Customers must provide accurate, current and complete information.

Customers are responsible for:

• Protecting account credentials;
• Activity conducted through their account; and
• Informing us of suspected unauthorised access.

Products

We make reasonable efforts to display product descriptions, images, colours, specifications and features accurately.

Actual appearance may vary due to photography, lighting and display settings.

Specifications, availability and pricing may change without notice.

Orders

Placing an order constitutes an offer to purchase the selected product.

An order is accepted after payment verification and order confirmation.

We may reject or cancel an order because of:

• Product unavailability;
• Pricing or description error;
• Payment failure;
• Suspected fraud;
• Delivery restrictions;
• Incorrect customer information; or
• Other lawful reasons.

If we cancel a paid order, the applicable refund will be issued.

Prices and GST

Prices are displayed in Indian Rupees.

Prices are inclusive of applicable GST unless stated otherwise.

Shipping, handling, Cash on Delivery or other compulsory charges will be displayed before order confirmation.

Payment

Available payment methods will be displayed at checkout.

Payments may be processed by third-party payment providers. Customers confirm that they are authorised to use the selected payment method.

Cash on Delivery

Cash on Delivery will be available only where shown at checkout.

Availability may depend on product, order value and delivery PIN code. An applicable COD charge, if any, will be shown before order confirmation.

Shipping and Delivery

Shipping is governed by our Shipping and Delivery Policy.

Delivery timelines are estimates unless expressly guaranteed. Customers must provide accurate delivery information and remain available to receive orders.

Cancellation, Return and Refund

Cancellations, returns, replacements and refunds are governed by our:

• Cancellation Policy; and
• Return and Refund Policy.

Warranty and Service

Applicable products are covered according to our Warranty and Service Policy and any product-specific warranty terms.

Product Use and Installation

Customers must use and install products according to:

• Product manuals;
• Safety instructions;
• Electrical requirements; and
• Applicable installation guidance.

We are not responsible for damage caused by improper installation, unauthorised modification or use outside product specifications, subject to applicable law.

Intellectual Property

The website, trademarks, logos, product images, text, graphics, videos and designs are owned by or licensed to us.

Content may not be copied, reproduced, modified, sold, distributed or commercially exploited without written permission, except where permitted by law.

Prohibited Uses

The website must not be used to:

• Commit unlawful or fraudulent activity;
• Provide false or misleading information;
• Introduce malware;
• Interfere with security;
• Infringe intellectual-property or privacy rights;
• Scrape or extract content without permission;
• Impersonate another person;
• Misuse checkout or payment systems; or
• Carry out activity harmful to the website, business or customers.

Reviews and Feedback

Customers submitting feedback confirm that it is accurate, lawful and does not infringe third-party rights.

We may moderate or remove unlawful, abusive, irrelevant or misleading content.

Third-party Services

The website may contain third-party links and services.

Third-party services are governed by their own terms and privacy practices. We are not responsible for third-party content or availability to the extent permitted by law.

Errors and Omissions

Website information may occasionally contain errors relating to descriptions, pricing, promotions, shipping or availability.

We may correct information or cancel an affected order. If a paid order is cancelled, the applicable refund will be issued.

Disclaimer

Except for express warranties and rights that cannot legally be excluded, the website is provided on an “as available” basis.

We do not guarantee uninterrupted or error-free website access.

Limitation of Liability

To the extent permitted under Indian law, we are not responsible for indirect, incidental, special or consequential loss arising from website use.

Nothing in these Terms limits statutory consumer rights or liabilities that cannot legally be excluded.

Indemnification

To the extent permitted by law, customers agree to indemnify us against third-party claims resulting from unlawful website use, material breach of these Terms or infringement of another person’s rights.

Severability

If a provision is held invalid or unenforceable, the remaining provisions will continue in effect.

Governing Law

These Terms are governed by the laws of India.

Subject to mandatory consumer forums and remedies, disputes will be subject to the jurisdiction of the courts at New Delhi, India.

Changes

We may update these Terms to reflect changes in services, practices or applicable law.

The current version will be posted with its effective date.

Contact

• Email: admin@amaryllisindia.com
• Toll-free: 1800 309 7611