Legal & Grievance
Who we are, and how to complain.
Business and registration details, customer-support hours, how to reach us and how a complaint is handled.
Business Information
- Legal business name: Amaryllis Appliances (India) Pvt. Ltd.
- Website: www.amaryllisindia.com
- Registered address: 85-86 New, New Manglapuri, Sultanpur, New Delhi, Delhi – 110030, India
- Return address: 85-86 New, New Manglapuri, Sultanpur, New Delhi, Delhi – 110030, India
- Email: info@amaryllisindia.com
- Toll-free number: 1800 309 7611
- Customer-support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
- GSTIN: 07AAKCA6599F1Z8
Customer Support
Customers may contact us for:
- Product information;
- Order status;
- Shipping assistance;
- Cancellation;
- Return or refund requests;
- Warranty and technical service;
- Privacy requests; and
- General complaints.
Complaint Process
When submitting a complaint, customers should provide:
- Full name;
- Contact information;
- Order or invoice number;
- Product name and serial number, where available;
- Description of the issue; and
- Supporting images, videos or documents.
Consumer complaints will be acknowledged within 48 hours and addressed within one month from receipt, in accordance with applicable Indian e-commerce requirements.
A complaint reference or ticket number should be provided where the support system allows complaint tracking.
Escalation
If a complaint is not resolved through customer support, the customer may contact us using the business details above.
Jurisdiction
Applicable policies are governed by Indian law.
Subject to mandatory consumer rights and forums, jurisdiction will be at New Delhi, India.