Shipping Policy

Shipping and Delivery Policy

This Shipping and Delivery Policy applies to orders placed on www.amaryllisindia.com, operated by Amaryllis Appliances (India) Pvt. Ltd.

Delivery Coverage

We deliver to serviceable locations within India.

Availability depends on:

• Delivery PIN code;
• Product category;
• Package dimensions and weight;
• Logistics-partner coverage; and
• Applicable delivery restrictions.

Order Processing and Delivery

Orders are generally delivered within approximately 5–10 business days after order confirmation and successful payment, depending on product availability and delivery location.

The estimated delivery date shown at checkout or on the order page is indicative and not a guaranteed delivery date unless expressly stated.

Shipping Charges

Applicable shipping, handling and Cash on Delivery charges, if any, will be displayed at checkout before payment or order confirmation.

No undisclosed compulsory shipping charge will be added after checkout.

Order Tracking

After dispatch, available tracking details may be sent through:

• Email;
• SMS;
• WhatsApp; or
• The website order-status page.

Tracking details may take up to 24 hours after dispatch to become active.

Delivery Method

Orders may be delivered through third-party courier, logistics or postal-service providers.

Delivery Attempts

The delivery partner may make up to three delivery attempts and may contact the customer by phone or message.

If delivery cannot be completed, the shipment may be returned to origin.

Customer Availability

The customer is responsible for:

• Providing a complete and accurate address;
• Providing an active phone number;
• Remaining available to receive the order; and
• Ensuring that an authorised person is available at the delivery address.

Delivery accepted by a person available at the stated address may be treated as completed delivery.

Incorrect Address

Address changes may not be possible after dispatch.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

Return to Origin

Where a prepaid order is returned to origin because delivery could not be completed, the applicable refund will be processed after the product reaches and is verified at the origin facility.

Shipping charges may be deducted where the return resulted from:

• An incorrect address;
• Repeated customer unavailability; or
• An avoidable doorstep refusal,

provided the deduction is lawful and was disclosed.

Multiple Shipments

Orders containing multiple products may be delivered through separate shipments. Separate tracking information may be provided for each shipment.

Delivery Delays

Delivery may be delayed by:

• Courier operations;
• Public holidays;
• Severe weather;
• Natural events;
• Government restrictions;
• Remote-location serviceability;
• High order volumes;
• Incorrect delivery information; or
• Events outside our reasonable control.

Where a material delay is known, we will make reasonable efforts to communicate the updated status.

Delivered but Not Received

If the tracking status shows “Delivered” but the package has not been received, contact customer support within 24 hours.

We will investigate the matter with the delivery partner.

Damaged Package

If the package appears damaged:

• Take clear photographs or video;
• Record an unboxing video, where possible;
• Mention visible damage to the delivery representative; and
• Contact customer support within 24 hours.

Ownership and Risk

Risk of loss or damage passes to the customer upon successful delivery to the customer or an authorised recipient, subject to applicable Indian law and our Return and Refund Policy.

Contact

• Email: admin@amaryllisindia.com
• Toll-free: 1800 309 7611